Privacy Policy

October 11, 2025

1. Introduction

This Privacy Policy explains how MailedBy (“we,” “us,” or “our”) and this website (“the Site”) collect, use, and protect your personal information. As an ecommerce email marketing agency, data privacy is central to what we do — both for visitors to this Site and for the work we perform for our clients. By using this Site, you agree to the terms outlined below.

2. Information We Collect

We may collect the following types of information:

Personal details: such as your name, email address, company name, or phone number when you contact us through forms, book a call, or subscribe to our communications.
Analytics data: including your browser type, IP address, device information, and pages visited, collected via cookies and analytics tools to improve Site performance.
Client data: in the course of providing services, we may process customer and subscriber data on behalf of our clients. In those cases we act as a data processor, and that data is handled under a separate service agreement and/or Data Processing Agreement.

3. How We Use Your Information

Your information is used to:

Respond to inquiries or project requests
Provide and deliver our services
Send marketing communications you have opted into
Improve the content, design, and functionality of the Site
Monitor and analyze usage for a better user experience
Comply with legal obligations

4. Cookies and Tracking

This Site uses cookies and similar technologies to enhance your browsing experience and measure marketing performance. Where required by law, we display a cookie consent banner and collect your consent before placing non-essential cookies. You can also disable cookies in your browser settings if you prefer not to share usage data.

5. Data Security

Reasonable technical and organizational measures are taken to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is fully secure.

6. Third-Party Services

We may use third-party tools — such as Google Analytics, Meta Pixel, or similar] — to track performance, manage email campaigns, and analyze engagement. We also rely on service providers for hosting and email delivery. These services have their own privacy policies governing data use. We do not sell your personal information.

7. Data Retention

We keep your information only as long as necessary for the purposes described in this policy or as required by law.

8. Your Rights

Depending on your location, you have the right to:

Request access to any personal data collected
Request correction or deletion of your information
Object to or restrict processing
Withdraw consent at any time
Data portability

EU/UK residents (GDPR): The rights above apply to you. Our legal bases for processing include your consent, performance of a contract, and our legitimate business interests. You also have the right to lodge a complaint with a supervisory authority.

California residents (CCPA/CPRA): You have the right to know what personal information we collect, request its deletion, and opt out of any “sale” or “sharing” of personal information. We do not sell your data.

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in practices or regulations. The date of the most recent revision will appear at the top of this page.